Recall of UPS units

Monday, 03 February, 2003

APC in Australia and New Zealand has announced a voluntary recall of two specific models in its Back-UPS CS uninterruptible power supply (UPS) line due to potential safety issues that may result in over heating and represent a potential fire hazard.

The models are the Back-UPS CS 350 and Back-UPS CS 500, in both 120 and 230 V models.The affected units were manufactured between November 2000 and December 2002.

Consumers with affected units can identify them by the model marking on the front of the unit and by the serial numbers located on the bottom of the unit. Only units with serial number having the first six characters in the following ranges are affected:

AB0048 through AB0251

BB0104 through BB0251

JB0125 through JB0251

Any units with an 'R' at the end of the serial number are not part of the recall.

APC recommends that affected customers immediately remove the UPS unit from service by turning off all connected equipment, turning the UPS unit off, and then unplugging the unit from the electrical outlet.

To learn more about the recall action and the process for replacing the affected units, users should visit or call 1800 652 725 (Australia) or 0800 333 373 (New Zealand).

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