IT&T performance in corporate Australia

Wednesday, 03 April, 2002

East & Partners' quarterly benchmark of IT&T supplier performance, has just been released.

The report identified critical issues to Top 500 CEOs in their supplier relationships and how suppliers are delivering against these. There are major variances between individual vendor scores across the 31 performance measures used in this benchmarking.

Significant change is apparent in comparisons between the last two quarters in overall ratings for individual suppliers "“ general improvement is evident from the industry as a whole, with the good getting better and the bad getting worse appearing to be a general conclusion.

Best overall performing vendors in corporate Australia (1 = very satisfied, 3 = average, 5 = very unsatisfied):


Unisys
NEC
AAPT
Sun
IBM
Cisco
Oracle
Nortel
HP
Computer Associates
NCR
SAP
PeopleSoft
Advantra
EDS
Siemens
Dell
Fujitsu
Microsoft
CSC
Optus
Compaq
Telstra
Avaya
Other
Average
Feb 2002
1.95
1.95
1.96
2.08
2.18
2.26
2.27
2.27
2.29
2.29
2.32
2.34
2.36
2.40
2.40
2.42
2.46
2.46
2.53
2.54
2.58
2.60
2.60
2.67
2.44
2.35
Nov 2001
2.05
2.14
2.06
2.17
2.17
2.26
2.24
2.28
2.21
2.40
-
2.28
-
2.32
2.33
-
2.32
2.42
-
2.36
2.47
2.41
2.47
2.62
2.38
2.34
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